FAQ
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What are the shipping options and costs?
- Customers often want to know about delivery timeframes, available shipping methods, and the cost of shipping based on their location.
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Can I track my order?
- Shoppers want to know if they can track their package after it has been shipped and how to do so.
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What is your return/exchange policy?
- Understanding the process for returns, exchanges, and refunds is critical to customers before they make a purchase.
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How do I cancel or modify my order?
- Customers may want to know if they can change their order after it's been placed or if they can cancel it before it ships.
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Do you offer gift cards or gift wrapping?
- Many customers look for options to send gifts, including gift cards or special wrapping services.
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Is my payment information secure?
- Customers want reassurance that their payment details are safe and that your site uses secure encryption for transactions.
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Do you offer discounts, promo codes, or sales?
- Shoppers often inquire about current or upcoming promotions, discount codes, or seasonal sales.
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What sizes do you offer?
- Customers frequently ask about product sizing, especially for clothing, shoes, or other size-dependent items.
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How can I contact customer service?
- Customers want to know how to reach support for questions, concerns, or issues with their orders (via phone, email, live chat, etc.).
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What is your policy on damaged or defective items?
- Shoppers want to know what to do if the product they received is damaged or defective and how the company handles these situations.